EyeCare Prime launches patient relationship management system

Originally posted in "Healio"

WASHINGTON – EyeCare Prime introduced its cloud-based patient relationship management system, Prime Nexus, for improving patient engagement and helping drive practice growth, here at Optometry’s Meeting.

EyeCare Prime, a subsidiary of CooperVision, worked with various eye care professionals for several years to determine what patient engagement features would result in more positive experiences, according to Mark Lindsey, global general manager, EyeCare Prime, in a press release from the company.


The platform offers an intuitive user interface and a host of new features to better serve eye care providers and their digitally connected patients, according to the release.

Prime Nexus is a next-generation platform containing the features of WebSystem3 that have been enhanced specifically for optometry, CooperVision spokesperson Heather Kowalczyk, told Primary Care Optometry News.

The system improves appointment booking, patient retention and may streamline office efficiencies. It features full sync and write-back appointment confirmations into compatible electronic health records systems.

Kowalczyk explained that the online review system sends a text or email to the patient after the exam, requesting that he or she leave an online review. The practice is notified of the review, and it is automatically posted on a separate landing page.

The company has also improved the platform’s reporting and alerts, featuring a new dashboard to provide a snapshot of a practice’s performance at a glance. – by Abigail Sutton and Nancy Hemphill, ELS, FAAO

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