No shows can be inconvenient and frustrating for optometry offices and their staff. Here are some tips for reducing no shows with Prime Nexus.
Use automatic appointment reminders - Automatic appointment reminders save staff time, reduce human error and leave a trail of data to track communications between the office and patients. Automatic reminders give you the ability to track if, when and how patients are getting reminders. When they confirm, Prime Nexus will allow you to see exactly how they are confirming.
Use multiple reminders - Reminders sent to patients who scheduled an appointment in advance can be very effective. Typically, if an appointment was scheduled the previous year, offices remind patients a month in advance, but that may not be enough. Sending multiple reminders throughout that month will help notify patients that the appointment is approaching. Prime Nexus provides the option to skip certain messages if the appointment was already confirmed. This helps maintain the balance of messaging patients who need extra reminders but not over-messaging those who already confirmed.
Keep a wait-list - If an office is booked out for a long period of time, scheduling patients quickly might not be an option. Keep the wait-list for patients trying to get in as soon as possible and consider utilizing Open Seat in Prime Nexus.